Returns & Exchanges
30-day returns
If a knife isn't right for you, send it back within 30 days of delivery for a refund or exchange. It needs to be unused, unsharpened, and in its original packaging with the sheath.
What we can't take back
- Engraved or personalized knives
- Custom and made-to-order builds
- Knives that have been used, sharpened, modified, or damaged
- Gift cards
These exclusions don't apply if the item is defective — that's covered under the Lifetime Warranty.
How to return something
- Email viperedgeusa@gmail.com with your order number and reason.
- We send you a return authorization and address.
- Ship it back, packed so the blade can't cut through the box.
- We inspect and refund to your original payment method within 5 business days of receipt.
Return shipping
Return postage is on you unless the item arrived defective or we sent the wrong thing — in that case we cover it both ways. Original shipping charges aren't refunded.
Exchanges
Easiest route is to return the original for a refund and place a new order, so you're not waiting on our inspection queue.
Packing a knife safely
Sheath the blade, wrap it in cardboard, and tape it closed. Carriers won't handle an unprotected blade and it's a genuine hazard for the person opening the box.